Tag Archives: hosting support

Server Support – Boost Your Website Productivity

Servers are indispensably linked to web hosting. Server support from committed and competent service providers ensure minimal downtime, optimal customer satisfaction, and exponential rise in business.

Who should seek server support?
Server support is essential for professionals who fall under the below specified categories.

• Web designers in possession of personal dedicated or virtual private servers
• Website owners who own online ecommerce portals and websites
• Providers of web servers who deal in managed dedicated servers
• Web hosting companies who cannot afford to busy themselves with the technical nitty-gritty of server maintenance and need to divert attention on boosting sales and create strategies to make the business flourish

Advantages of professional server support services
• Round the clock server and hosting support: Server administrators can extend 24X7 technical support to help you out with any problem that is nagging in nature or has erupted without prior warning. This is true for servers operating Windows or Linux system

• Round the clock server monitoring: Virtual private or dedicated servers’ uptime is the primary concern of clients as this helps them in creating a strong brand identity, buy unwavering customer loyalty, make a strong impression on potential consumers of niche segments. Web hosting agencies cannot afford to compromise on server maintenance owing to this. Server maintenance agencies can drastically cut down server downtimes and monitor entire array of server ports ranging from Apache, FTP, POP, SMTP to DNS

• Maximum uptime: Consistent and rigorous monitoring of server enables system administrators to fix any annoying problem immediately and provide instant substitutes for failed services

• Performing system administrator jobs: All types of servers are offered with updating and up gradation services pertaining to Apache, CPanel, Exim, Kernel, Perl

• 3rd party installation and upgrading of software such as Zend Optimizer, GD, Fantastico, Curl, Perl modules supported for servers

• Other server support features: A host of server management options are supported pertaining to System Priority (SPRI), Brute Force Detector (BFD), System Integrity Monitor(SIM), Process resource monitor (PRM), Anti-DoS configuration Firewall(APF), Linux environment security, hardening services related to PHP, /var/tmp, /dev/shm, /tmp, Host.conf, Sysctl.conf and /proc, MySQL and Apache optimization,Mod_security, removal of redundant or unused programs, Mod_Evasive and RootKit hunter

• Affordable: Rates are competitive and various tailored plans are available to sit any budget so that the bottom line of smaller companies are not adversely affected

• Benefitting on outsourced partners’ experience: The service provider will have extensive industry experience under its belt which is further reinforced by the wide expertise of proficient server professionals. A web hosting company can benefit from the comprehensive proficiency of partners without having to maintain an elaborate IT team or invest in costly infrastructure.

The cut throat competition that characterizes modern business scenario has rendered every minute critical, for web hosting and other agencies that slug it out to win client loyalty. Server maintenance by a certified team of administrators will ensure that the server stays away from unwanted complications and you steal the march over adversaries on every occasion. The cost effective and bespoke server support plans will catapult your business to dizzying heights of success without denting your business wallet.

Linux server management – Why is outsourcing the best alternative

Linux server management is not a child’s play. Hosting support for Linux based servers is the need of the day, but not all hosting service providers offer this service due to the lack of infrastructure, budget and trained professionals. The best alternative is to outsource this support to vendors who specialise in this. In countries such as India, there is no dearth of technically skilled professionals who know all aspects of Linux operating system Windows operating system like the back of their hand. A vast majority also has the required command over English, which is the most commonly used language for troubleshooting purposes. But, will outsourcing the management of Linux servers prove beneficial in the long run? The answer is undoubtedly a “yes”.

Most of the businesses and individuals prefer Linux based servers for hosting purposes since they are more versatile and reliable than their Windows counterparts. However, what most of them do not know is how to use the user interface of Linux since it is not something they see on a regular basis. Therefore, those signing up for Linux hosting services look out for hosting support they can bank upon when they need technical assistance. Linux server management assistance is also a must for hosting service providers who have Linux based servers. With minimal technical knowledge it is possible to set up a hosting server, but what is more challenging is maintaining them in their prime since they host multiple websites at a time. Outsourcing Linux server management to reliable vendors not only helps your business, but also your clients’.

Outsourcing hosting support to credible vendors allows you to run your primary business with a free hand. You need not concern yourself about the support overheads once it is entrust the task to them. Regardless of the nature of the technical query, the technical experts assigned by the vendor will be able to resolve the issue. Linux server management is relatively simple as compared to Windows server management since the Linux is more stable than Windows. Built using open source code, Linux machines requires lesser maintenance. Once this task is outsourced to a third party, they will assign Linux professionals who will regularly evaluate the status of the machine and take measures to counter security threats and other factors that affect performance.

Hosting support is in demand today because most people who have their websites do not know the nuances of hosting. Therefore, each time they want to either upload or download pages or make any changes to the website, they need help working with the interface. Providing clients with technical support is best way to retain old clients and make new ones. By engaging the services of a third party for Linux server management, hosting service providers can ensure their client websites perform as intended round the clock. Regular maintenance services ensure maximum uptime which is one of the coveted traits of the best hosting services providers in the industry today.

Precautions to take while outsourcing hosting support

Outsourced hosting support does bring in a lot of benefits in its wake, but only if you take a few precautions before entrusting this task to a third party vendor. Hosting support defines the difference between successful and unsuccessful hosting service providers. It is the one aspect that customers today watch out for while selecting their hosting service provider. This support assures customers that help is always on hand when they face problems while hosting their website, accessing the control panel or creating email ids for themselves and their staff.

One of the most ignored aspects while selecting a third party vendor for outsourcing hosting support is communication. Vendors who have been rendering technical support to clients may have a highly skilled team of technical experts, but in some cases, they may not be able to communicate effectively in English while troubleshooting problems or answering queries. This oversight can lead to the downfall of your hosting service business. Outsourced hosting support can contribute to the growth of your business only if the technical experts are able to help customers effectively. This can be possible only if you check the communication skills of the vendor before entrusting the task to them.

Hosting support is wide and varied and can encompass any aspect, ranging from helping customers upload their websites to deleting certain applications and updates. Though there are a plethora of vendors who claim to do the “best” job, do not fall for these claims. Instead, do your groundwork and find out the experience of the vendor you are interested in. Outsourced hosting support entails support through multiple channels and across multiple levels. As a precautionary measure, ensure the vendor offers phone support, email support and live chat support. Multi-tier support is an added benefit that assures faster resolution.

The resolution time also plays a critical role in retaining clients. Among the plethora of hosting support providers eager to cater to your needs, only a handful of them will be able to resolve issues within a short span of time. The average time taken to resolve problems may vary based on its complexity, but experienced support providers will not take more than 60 minutes to resolve even the most complex issues. Outsourced hosting support can work in favour of your business, the vendor and your clients only if you make the right choice. A few extra minutes during the time of selection can go a long way in securing your place in the hosting service industry.