Tag Archives: outsourced web hosting support

Outsource web hosting support to fast track your way to success

The outsourcing industry has come of age in every part of the world. The trend has gained such gargantuan proportions that many companies how outsource web hosting support to experts in this field. Initially only the backend process of companies in the banking sector and insurance sector would be outsourced to third party vendors. However, the technical superiority of people in certain countries over the others has contributed to the outsourcing of technical support for servers and web hosting. Many leading companies that have been offering web hosting services have grown exponentially in recent times by outsourcing hosting support to the right third party vendors.

The main benefit of opting to outsourced web hosting support is that hosting service providers can retain their clientele. With numerous hosting service providers mushrooming every passing day, only the ones that offer something more than the rest manage to survive and taste success. The move to outsource technical support assures your clients that help in on hand when they face any problems with the performance of their website. Since many individuals who are not technically savvy own websites, this particular service is of great importance to them and is the deciding factor when they choose a hosting service provider.

When you outsource web hosting support, you get a free hand in working towards the expansion of your core business which is offering the hosting service. The support provider will take the onus of resolving customer issues and providing them impeccable customer service in the process. This saves you the time and money needed to set up the required infrastructure and find the right experts to offer technical support. Since the third party vendor specializing in this field will have everything in place, they will take care of everything once you entrust the task to them. The cost of outsourcing hosting support is a fraction of the cost of offering it in-house. Based on the budget you have set aside for the purpose and the total number of clients, you can either opt for a monthly payment plan or a per ticket plan.

While the move of outsource web hosting support definitely has numerous benefits associated to it, you can ignore the fact that it can risk your reputation if you choose the wrong service provider. The key to success lies in choosing the right support provider who has a perfect blend of technical expertise and command over the language. The presence of one with the absence of the other can only lead to disaster. Cost should not be the only factor to be taken into consideration while making the choice. The reputation of the hosting support provider, coupled with their client testimonials and services offered, should take priority over cost during the decision making process.

If you want to be a successful seller or reseller of hosting services, outsource web hosting support to stay afloat in the industry and get ahead of your competitors. This is the only aspect that can catapult you to the top of the league and bring in new clients with minimal effort.

What does outsourced web hosting support entail?

“Hosting service” is a term that has been doing rounds for many years. It is hosting support that is the need of the day today. With many individuals with limited technical knowledge launching websites to cater to the requirements of people, hosting support is in demand all over the world. While a few hosting service providers are able to offer technical assistance as well to their clients, there are a few that find this a herculean task due to limited resources in terms of money and man power. In order to overcome this shortcoming, such providers outsource webhosting support to third party vendors who excel in this job. Outsourced web hosting support, though was looked upon with apprehension during the first few months, is today the preferred choice among resellers and small time hosting service providers.

Outsourced web hosting support has a number of perks to offer its patrons, which is one of the main reasons for its rising popularity. First of all, the company that outsources this task to experts can focus its energy and effort on improvising its core business without worrying about the add-ons. With the experts handling technical queries of clients round the clock, web hosting service providers can enjoy peace of mind. When you outsource webhosting support, you can save a huge amount of money since the cost of outsourcing is just a fraction of the cost of hiring full time employees for this purpose. Since most third party vendors render their services round the clock on all 365 days of the year, you can be rest assured your customers’ queries and problems will be resolved without any undue delays.

However, just like every aspect of business, there are a few drawbacks associated with outsourced web hosting support. Failure to choose the right hosting support provider can risk the reputation of your business and impede growth. If the vendor you outsource webhosting support to outsources it to another party, it may pose a threat to your hosting service business. The good news is that these drawbacks can be overcome with a little bit of diligence and perseverance. Doing your groundwork well and choosing the right hosting support provider will go a long way is establishing the name and reputation of your company. It is also important to ensure that the vendor you outsource the task to has technical professionals who are not only good with hosting concepts, but can also effectively communicate the troubleshooting steps.

One of the main mistakes committed by many hosting service providers is overlooking the basic aspects before choosing a hosting support provider. Before you outsource webhosting support, it is imperative to find out the experience of the vendor in this industry and the reputation they enjoy. But, just finding out this is not enough. Learn more about their staff, technical expertise and customer service skills before making the final call. If you are outsourcing technical support to a different country, ensure the technical agents are able to effective communicate in English. Outsourced web hosting support will prove successful only if the vendors offer round the clock support across multiple communication channels. Multi-tier support will be an added benefit since you can be assured the even the most complex customer queries will be resolved.

Outsourced web hosting support is the way to go if you want to grow as a web hosting service provider and establish a strong presence in this domain. It is in keeping with the time and can drive your business towards success faster than you thought possible.

Steps to outsource webhosting support

Outsourced web hosting support is the need of the hour with numerous hosting service providers clamouring to offer technical support to their clients in order to retain them. It is true that outsourcing technical support does come with its own set of virtues, but it can also impede the growth of your business if you do not make the right choice. Outsourcing technical support is more than just finding a vendor and entrusting the task to them. Adopting a systematic approach and using a checklist will eliminate errors and increase the chances of finding the best provider to outsource webhosting support.

When you enter the term “outsourced web hosting support” in Google’s search box, numerous websites pop up on the SERP list. The normal tendency is to choose just one of the top two entries assuming them to be the best. This is a mistake most hosting service providers regret at a later stage. Though the rank on Google does play an important role, you should consider many more websites and visit them to learn more about their experience and repute in the industry. The testimonials on the website testify the competency of the vendor and understand their potential.

The second step before you outsource webhosting support is to speak with the vendors you have shortlisted to find answers to a few questions. Find out their core competency areas and the channels through which they offer support. Outsourced web hosting support will work in favour of the company only when support is provided round the clock. Hence, find out if the vendor offers 24X7 support on all the days of the year. Learn more about the service packages offered and find out if they can be customized to the needs of your business.

There are various service packages that you can choose from as well. A common mistake hosting service providers do is choosing the monthly package. The monthly package may not be the right choice when you are new to the industry. For example, if you have just set up a hosting service and have only a small number of clients, per ticket support is more cost effective than monthly payment packages. Therefore, before you outsource webhosting support, ask for the various packages offered and weigh the pros and cons and read through the specifications of the service before entrusting the task to them. Outsourced web hosting support has the ability to propel your business towards growth and also impede the growth. The result is dependent on the choice you make.